Compliance of Direction Issued by CIC

Objective/purpose of the public authority

• Mission/Vision and Brief History of the Bank
• Duties / Main Activities / Functions of the Bank
• List of services being provided by the Bank with a brief write-up on them
• Organisational structure Diagram at various levels namely, Corporate / Zonal / Regional / Branch / Other Offices
• Expectation of the Bank from public for enhancing its effectiveness and efficiency
  
  
  1. Fair Practices Code
  2. Banking Codes & Standards Board of India
• Arrangement and methods made for public participation/contribution
  
  
  1. Tenders
  2. Investor Services
• Mechanism available for monitoring the service delivery and public grievance resolution.

Details of the powers and duties of officers and employees of the organization

List of rules, regulations, instructions, manual and records used for discharging functions

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Provision to seek consultation/participation of public or its representatives for formulation of policies - Policy

• SLBC Gujarat
• UTLBC ‘Dadra & Nagar Haveli and Daman & Diu
• Corresponding Information about Bank under Section 4 of RTI Act
• Citizen Charter
• SLBC Rajasthan
• SLBC UP
• Sponsored RRBs

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Information about official documents

• Corresponding Information about Bank under Section 4 of RTI Act
• News Letter
• Model Policy Documents

Information on Boards, Councils, Committees and Other Bodies

Contact information about the Public Information Officers, Assistant Public Information Officers Departmental Appellate, Authority of the Public Authority

Procedure followed to take a decision for various matters

Documents procedures/laid down procedures/Defined Criteria/Rules to arrive at a particular decision matters; Different levels through which a decision process moves

Officers at various levels whose opinions are sought for the process of decision making

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Related to seeking information

• Information about Bank under Section 4 of RTI Act
• Public Information Officers
• Appellate Authority

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Final authority that vets the decision.

• Chairman & Managing Director and Board of Directors

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Important matters on which decision is taken

• The decisions will be taken at various levels like Branch, Regional Office, Zonal Office and Head Office/ Corporate Office depending upon the type of matter and administrative/ lending powers

Directory of Officers and Employees

Information about the details of the budget for different activities under different schemes

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The manner of execution of subsidy programmes

• Corresponding Information about Bank under Section 4 of RTI Act
• MSME Care Centre
• Code of Bank’s Commitment to Micro & Small Enterprises

Particulars of Recipients of concessions, permits or authorization granted

Details of the Norms/Standards set by the department for execution of various activities/ programmes

Details of the information related to the various schemes which are available in the electronic format

Means, methods or facilitation available to the public which are adopted by the department for dissemination of information

Frequently Asked Questions and their Answers

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Training imparted to public by Bank

• Baroda Swarojgar Vikas Sansthan
• Sarthee FLCC