- Time norms for services rendered
- Redressal of Complaints
- In case of any query/grievance/feedback, PENSIONERS are requested to approach:
The Chief Manager
Bank of Baroda Central Pension Processing Centre (CPPC)
Baroda Global Shared Services (BGSS)
RLBO, 5th Floor, Gift One Tower
Gift City, Gandhinagar, Gujarat – 382355
E-mail ID: helpdesk.cppc@bankofbaroda.com
Toll Free helpline for PENSIONER ONLY : 1800-111-348
Nodal Officer to resolve the escalated pension related complaints:
Shri. Jay Kumar Jha, Assistant General Manager
Bank of Baroda, Government Relationships Department
7th Floor, Bank of Baroda Building
16, Parliament Street, New Delhi - 110001 - Collection of cheques - Cheque presented at the branches within the cut-off time displayed at branch will be considered for same day clearing
- Payment of cheques in Local clearing
- SMS Alerts Facility
- Banker's Fair Practices Code
- Code of Bank’s Commitment to Customers
- RBI - Integrated Ombudsman Scheme 2021
- Citizen's Charter 2019 - 20
- Fair Practices Code
- FAQs
- Policy Documents
- Right to Information Act
- Whistle Blower complaints under Public Interest Disclosure and Protection of Informer (PIDPI) Resolution - Public Notice.
- Online Complaints / Feedback / SPGRS
- Notification of Department of Administrative Reforms, Government of India on Directorate of Public Grievances
- Important Links
- Settlement of Claims - Deceased Depositors
- Salient Features of Nomination
- Display of information - Secured assets possessed under the SARFAESI Act, 2002
- Disclosure relating to Business Coverage under Statutory Branch Audit-FY 2023-24