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Transfer of all Depository Services and Migration of all Existing Demat Accounts to BOB Capital Markets Ltd. (BOBCAPS), a wholly owned subsidiary of Bank of Baroda

With effect from 18.01.2025, all the new demat accounts will be opened in the books of BOB Capital Markets Ltd. (BOBCAPS)

Customer may visit to BOB Capital Markets Limited at www.barodaetrade.com for more information.

Contact details of BOBCAPS post Transfer i.e. 18.01.2025 in case of any queries is as under:

FAQs & BOBCAPS Escalation Matrix


Basic Services

Bank of Baroda India’s International Bank are depository participant of Central Depository Services Limited as well as National Securities Depository Limited.

Under the provisions of the Depositories Act, Bank of Baroda provides various services to investors and other participants in the capital market such as an individual, non-resident Indian, foreign institutional investor, trusts, clearing houses, financial institution, clearing members and mutual funds. These include basic facilities like account maintenance, dematerialisation, settlement of trades through market transfers, off market transfers and inter-depository transfers, distribution of non-cash corporate actions and nomination/transmission

To avail of the various services offered by NSDL an investor/a broker/an approved intermediary (for lending and borrowing) has to open a NSDL depository account with any of its DPs.

To avail of the various services offered by CDSL, an investor/a broker/an approved intermediary has to open a CDSL depository account with any of its DPs.


Features of Demat account
  • Free account opening.
  • No account maintenance charges (AMC) first year.
  • Free SMS alert facility.
  • Free ASBA (app supported by blocked amount)
  • Free nomination.
  • Transparent services charges.
  • No hidden charges.
  • Free monthly transaction statements.
  • Easiest facility available to view your securities online in CDSL demat account.
  • IDeaS/SPEED-e facility available to view your securities online in NSDL demat account.

How to open Demat accounts?
  • You can download the account opening forms from the site and submit them at our demat authorised branches.
  • You can also visit the demat authorise branches offering demat service for opening of account.
  • You can apply for demat and trading account online for single holder with CDSL depository. This facility is available for individual resident only.

Documents to be submitted for opening of Demat account
  • Account opening form
  • Copy of PAN Card
  • Copy of Aadhaar Card
  • Latest address proof
  • One cancelled cheque leaf or bank statement copy (not more than 3 months old)
  • 2 passport size photograph

Attention Investors
  • No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
  • Prevent unauthorized transactions in your demat/trading account. Update your mobile number/email ID with your depository participant/stock broker. Receive alerts on your registered mobile/email ID for all debit and other important transactions in your demat/ trading account directly from NSDL/CDSL/Stock Exchanges on the same day......................issued in the interest of investors.
  • KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund, etc.), you need not undergo the same process again when you approach another intermediary.
  • For demat related issues, you may write to us at demat@bankofbaroda.com
  • For Trading related issues you may write at contactus@bobcaps.in

If not satisfied with response of the Depository participant, you may contact the concerned stock exchange/depository at the following:

Exchange Web Address Contact No Email-id
BSE www.bseindia.com 022 22728517 is@bseindia.com
NSE www.nseindia.com 1800220058 ignse@nse.co.in
MCX-SX www.mcx-sx.com 022 61129000 info@mcx-sx.com

Depository Web Address Contact No Email-id
CDSL www.cdslindia.com 18002005533 complaints@cdslindia.com
NSDL www.nsdl.co.in 02224994200 relations@nsdl.co.in

You can also lodge your grievances with SEBI at https://scores.sebi.gov.in . For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800227575 / 18002667575.

Filing compliant on SCORES – Easy & quick
  • Register on SCORES portal
  • Mandatory details for filing complaints on SCORES
  • Name, PAN, Address, Mobile Number, E-mail ID
  • Benefits:
    1. Effective Communication
    2. Speedy redressal of the grievances

SMART ODR

Customer can also register their complaint at Securities Market Approach for Resolution Through ODR Portal
(SMART ODR Portal): https://smartodr.in/login

Frequently Asked Questions (FAQs)

  • Who is a DP?

    A Depository like NSDL (National Securities Depository Limited) or CDSL (Central Depository Services Limited) provides its services to investors through its agents called Depository Participants (DPs). These agents are appointed by NSDL & CDSL with the approval of SEBI. According to SEBI regulations, amongst others, three categories of entities i.e. Banks, Financial Institutions and Members of Stock Exchanges registered with SEBI (brokers) can become DPs. You can get a list of DPs from NSDL's or CDSL's office.

    Our Bank has now centralised DP operations (both for CDSL as well as NSDL) besides existing DPs, which are being planned to be migrated to central set-up in a phased manner. The Central Back-Office DP Operations (CBODPO) is at UTI Tower, Bandra Kurla Complex, Mumbai.

  • Am I restricted to having account with only one DP?

    No. There are no restrictions on the number of DPs you can open accounts with or the number of accounts you can open with a DP. Depository accounts are similar to bank accounts. Just as you can have savings or current accounts with more than one bank, you can open accounts with more than one DP.

  • Can I change the details of my bank account?

    Yes. Since in the depository system monetary benefits on your security balances are paid as per the bank account details provided by you at the time of account opening, you must ensure that any subsequent change in bank account details is informed to your depository participant.

  • Can I open a single account for securities owned in different ownership patterns such as securities owned individually and securities owned along with my wife?

    No. The demat account must be opened in the same ownership pattern in which the securities are held in the physical form. E.g.: if one share-certificate is in your individual name and another certificate is jointly held in your and your wife's name, two different accounts would have to be opened.

  • Can I open more than one account with the same DP?
    Yes. You can open more than one account with the same DP. There is no restriction on the number of accounts you can open with a DP.
  • How do I select a DP? Whether all DPs are same?

    You can select your DP to open a demat account just like you select a bank for opening a savings account. Some of the important factors for the selection of a DP can be:

    Convenience: Proximity to the office/residence, business hours.

    Comfort:Reputation of the DP, past association with the organisation, whether the DP is in a position to give the specific service you may need.

    Cost: The service charges levied by DP and the service standards-

  • What do I do if I have physical certificates with the same combination of names, but the sequence of names is different i.e. some certificates with husband as first holder and wife as second holder and other set of certificates with wife as first holder and husband as the second holder (For example changed from A & B to husband & wife)?

    In this case, you may open only one account with husband and wife as the account holders and lodge the security certificates with different order of names for dematerialisation in the same account. You will fill up an additional form called the "Transposition cum Demat" form. This would help you to effect change in the order of names as well as dematerialise the securities.

  • What should I do when I want to open an account with a DP?

    You can approach any DP of your choice and fill up an account opening form. At the time of opening an account, you have to sign an agreement with DP in an NSDL prescribed standard agreement, which details your and your DP’s rights and duties. All investors have to submit the following proof of identity and proof of addresses along with the prescribed account opening form.

    Proof of Identity:Your signature and photograph must be authenticated by an existing demat account holder with the same DP or by your bank. Alternatively, you can submit a copy of your Passport, Voters ID Card, Driving License or PAN Card with photograph.

    Proof of Address:You can submit a copy of your Passport, Voters ID Card, Driving License or PAN Card with photograph, ration card or bank passbook as proof of address.

    Passport-size photograph: You must remember to take original documents to the DP for verification.

    You should remember to obtain a copy of the agreement and schedule of charges for your future reference.

  • Why should I give my bank account details at the time of account opening?

    It is for the protection of your interest. Your bank account number will be mentioned on the interest or dividend warrant you are entitled to so that such warrant cannot be encashed by anyone else. Further, a DP cannot open the account if the bank account number is not given.

  • What is 'standing instruction' given in the account opening form?

    In a bank account, credit to the account is given only when a 'paying in' slip is submitted together with cash/cheque. Similarly, in a depository account 'receipt in' form has to be submitted to receive securities in the account. However, for the convenience of the investors, the facility of 'standing instruction' is given. If you say 'yes' (or tick) for standing instruction, you need not submit a 'receipt in' slip every time you buy securities.

  • Can I close my demat account with one DP and transfer all securities to my account with another DP?

    Yes. You can submit an account closure request to your DP in a prescribed form. Your DP will transfer all your securities, as per your instruction, and close your demat account.

  • Can I operate a joint account on an ‘either or survivor’ basis just like a bank account?

    No. The demat account cannot be operated on an ‘either or survivor’ basis like the bank account.

  • Is it compulsory for every investor to open a depository account to trade in the capital market?

    Since 99.5 % of the settlement at the stock exchanges is taking place in the demat form, an investor buying securities would receive the securities in demat form only. Therefore, investors who actively buy and sell securities need to open a depository account to receive delivery of demat securities.

  • What should I do if my address is changed? Do I need to write to each company separately?

    In case your address is changed, you only need to inform the new address to your DP(s). When DP enters the new address in the depository computer system, it will be automatically conveyed to all companies in which you hold shares.

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