SMS Alert Facility

Bank is forwarding various transactional, informative, promotional, educational SMS alerts to customers on their registered mobile number.

Types of SMS alerts

By Registering the Mobile number, customers will be provided with the following SMS alerts

Sr.No	Type of Alerts
1	Transaction Alerts ADC transactions irrespective of amount OTP Generation Other than ADC- TXN alert to customer in Finacle For SB,CA and OD accounts transactions for Rs.5000/- and above and Cash Credit Rs.1 lac and above
2	Cheque presented in inward clearing ( Through RMI upload)Rs.1 lac and above at entry level of transaction
3	Aadhar linking
4	Missed call SMS banking on customer account
5	Cheque Book Dispatch information
6	Account opening SMS to customer - For Newly opened account.
7	Potentially dormant account
8	Dormant account
9	FDR maturing SMS
10	On issuance of FDR
11	Loan installment
12	Loan overdue
13	For BKCC Accounts expiry date intimation to customer - Before 15 days.
14	Inward and outward cheque retuned unpaid irrespective of amount- daily.
15	KYC non compliance SMS - in bulk ( after certain interval)
16	Birthday wishes to customer.
17	Acceptance of Form 15G/15H in the system
18	Card Hot listing

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Service Charges

20 Paisa/SMS+GST with a cap of Rs.15+GST per month.
(Charges will be debited in every succeeding month)

• The revised SMS charges will be collected on a monthly basis from the eligible customers effective from the month of January 2023 onwards

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Default Subscription

For existing as well as new customer, who fulfill following requirement, would be automatically subscribed and charged for SMS alerts facility.

• Scheme Type - Saving, Current, Overdraft or Cash Credit scheme
• Account where mobile number is registered in CBS
• New account if not un-subscribed at the time of account opening

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SMS Charges Exemption Categories

• Basic Saving Bank/FI/PMJDY customers
• Super Saving/CA Premium/CA privilege customers
• Staff Members (including ex-staff members)

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Option for Subscription/Un-subscription

• By giving application in the base branch
• By sending SMS to 8422009988 (charges applicable)

Un-subscribing SMS alert facility

• DEACT <Last 4 digit of account number> Example – DEACT 0811

Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)

• ACT <Last 4 digit of account number> Example – ACT 0811
• Confirmation will be sent to customers after subscription/un-subscription in the following format

Message for Un-Subscription

• Your request for de-activation of SMS alert service is successfully processed

Message for Subscription

• Your request for activation of SMS alert service is successfully processed

Note

• The keywords are not case-sensitive
• In case SMS was not received as per format specified above, then a SMS will be send as “Invalid keyword/message”
• If customer is having more than one account they are required to un-subscribe/ subscribe for each account separately

If account holder unsubscribe before starting of next quarter, he will not be charged from subsequent quarter but charged for current quarter. After un-subscription such customer will get only mandatory alerts, informative & educative SMS and will not get other SMS alerts.