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Opt for Bharat Connect service


  • realtime bill paymentReal-time bill payment
  • payment via multiple modesPayment via multiple modes
  • 24x7 utility24x7 utility
  • Bharat Connect supported channels
  • Benefits of Bharat Connect
  • Complaint Redressal

Bharat Connect : Bharat Connect supported channels

Bank of Baroda provides bill payment services to both Bank of Baroda and other bank customers through:
  • bob-World (Mobile Banking)
  • bob World Internet (Internet Banking)
  • Bank Mitra Kendra (Business Correspondent Point) through Financial Inclusion Gateway.
  • BHIM UPI (UPI app of NPCI).

For own customers and other bank customers through:

  • bob ई pay (BOB UPI application)

Service providers (billers) from Bharat Connect approved categories who collect repetitive payments from customers can avail Bharat Connect service through Bank of Baroda.

Bharat Connect : Benefits of Bharat Connect

For customers:
  • Bharat Connect provides interoperability so that consumers can pay bills of any biller at a single point with its widespread network leading to easy accessibility.
  • It facilitates payments via multiple modes i.e. Net banking, Mobile banking, UPI app, Bank Mitra Points, etc.
  • Instant confirmation of receipt of payment in the form of SMS/email/print out.
  • Bharat Connect brand assures trust and confidence amongst consumers for the certainty, reliability, and safety of the transaction.
  • 24x7 anywhere utility for bill payments & recharges.
  • Nil Charges for bill payments through Digital Channels whereas only Rs.2+GST is applicable for bill payments at Business Correspondent (BC) point (excluding DTH, Credit Card and LPG gas biller categories) in addition to the bill amount.

For billers:
  • Single integration. No need to integrate with multiple banks/organizations.
  • Wider reach through multiple channels and payment modes.
  • Improved liquidity due to faster payment collection.
  • Reduced investment.
  • Lower transaction cost.
  • Trusted Platform
  • Secure system

Bharat Connect : Complaint Redressal

Any complaint regarding product/service or Bharat Connect bill payment transaction status or receipt can be lodged through following modes:

  • BOB CRM portal (https://bobcrm.bankofbaroda.co.in/onlinecomplaint).
  • Complaint portal of respective channel (only for those successful transactions where customer didn’t receive services/bill not updated by using transaction reference ID starting with “BB01”).

Note: The Bank may use the services of agents in sales/marketing etc. of its various products. The agents may call the customers to increase the Digital awareness and Digital adoption.

Frequently Asked Questions (FAQs)

  • What is Bharat Bill Pay?

    BBPS is an integrated bill payment system in the country which offers interoperable and accessible bill payment services to customers through a network of agents, allows multiple payment modes, and provides instant confirmation of payment.

  • What are the benefits of Bharat Bill pay?

    Interoperable: BBPS is an integrated platform connecting banks and non-banks, Billers, etc. so that consumers can pay the bills of any biller at a single point and facilitates payments via multiple modes i.e. Cash, Debit Cards, Credit Cards, Prepaid payment instruments including wallets, and other electronic payment options such as net banking, IMPS, NEFT, etc.

    Accessible: BBPS facilitates seamless payment of bills through any channel.

    Integration: Single integration for multiple channels and payment options.

    Instant Confirmation: Furnishes instant confirmation of payment made via a payment receipt/confirmation message. The receipt could be in the form of SMS/email/printout as desired by the customer.

    Assurance & Reliable Service: BBPS brand assures trust and confidence amongst consumers for the certainty, reliability, and safety of the transaction.

    Convenience: Consumers can pay bills of any biller at a single point with its widespread network leading easy accessibility.

    Cost-Effective: Cost-effective for entire ecosystem participants – Flat fee Vs ad valorem.

  • How can I get a receipt for my Bharat Bill Payment?

    Furnishes instant confirmation of payment made via a payment receipt/confirmation message. The receipt could be in the form of SMS/ email/ print out as desired by the customer.

  • How can I make a Bharat Bill Pay payment online?
    • Select a Bharat BillPay enabled channel. For example: bob World, bob World Internet, bob World UPI, etc.
    • Select the category and Biller.
    • Enter Customer ID or Mobile Number and the bill amount.
    • Verify the bill details and proceed for payment by entering Transaction PIN or UPI Pin, etc.
    • Get instant confirmation with the "B" Assured logo.
  • How can I check my Bharat pay transaction?

    Customer can verify the status of the online transaction by entering your mobile number or transaction ref id under complaint section

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Lerning Centre

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    18 Mar 2020
    Bharat Bill Payment System by Bank of Baroda
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