Talk to Us - Bank of Baroda Customer Service

Contact Center

  • Domestic
  • NRI

Personal Banking (24X7)

Toll Free Number (Domestic)

1800 5700 / 1800 5000

For Domestic Customers Calling From Abroad (24X7)

+91 79-66296009

Missed call services

Balance Inquiry

8468001111

Mini Statement

8468001122

Central Registry Toll Free Number for CKYC ID

7799022129

For PMJDY and other FI schemes

Dedicated Toll Free Number
(06:00am to 10:00pm)

1800 102 77 88

NRIs (From overseas locations)

24x7 availability

+91 79-66296629

NRIs (From India only)

Toll Free Number

1800 5700 / 1800 5000

Operational guidelines Queries (Only for NRI customers)

nribo@bankofbaroda.com

Toll Free Numbers for NRIs (From overseas locations)

Oman - 80077196

Kenya - 0800721742

UAE - 80001830996

United States - 18445379719

UK - 08000478340

Video Call

Online Complaints/Track Status/ Feedback Click here

Report suspicious/fraud transaction

IVR Service

Select option 1, To Report loss of card, to report a fraud or to report an Unauthorized transaction not done by you

1800 5700 / 1800 5000

Online Portal

For self blocking/ debit freezing account in case of unauthorised transaction

Online Account Blocking Portal

Mobile Banking App.

You can also block your Debit card through bob World
Path: Login with bobWorld app. with login password> More>Debit card block/hotlist (Under Quick Actions).

bob World Internet (Internet Banking)

You can also block your Debit card through bob World Internet
Path: Login to bob World Internet with sign-on password > Services > My Accounts > Debit Card Blocking

Gift/Pre-paid/Reloadable card

For reporting the Unauthorised transaction related to Gift Card / Pre-paid Cards / Re-loadable card please contact as per below contact details

1800 102 5627

bobsupport@cardbranch.com

Reporting to home branch

As per Branch Timings
To know the details of your branch please visit

https://www.bankofbaroda.in/locate-us/branches


Unauthorised Transactions! (Actions/Precautions to be taken)

Block/Freeze the account

In case Fraud taken place, immediately block respective channel or Freeze the Account for Debit Transactions by calling Bank’s Toll-Free No. 1800 5700 / 1800 5000 or visiting Bank’s Web Portal or Branch

Lodge Complaint

Lodge an FIR with Police and lodge complaint with Bank along with copy of FIR

OTP/CVV/PIN

Never share confidential information like OTP/CVV/PIN/ Complete Card details etc. to anyone

Fake Calls

Bank Staff or its Agents never call for such information. This information is asked by Fraudsters only

[Bank of Baroda is registered with DICGC]

(https://www.dicgc.org.in)

(DICGC Website)


Online Complaints/Feedback/CRM.
Do’s
  • Change your password at regular intervals
  • Verify transaction alert received via SMS
  • Protect the mobile phone via password
  • Look for https and verify website address while logging Bank’s Corporate website, bob World Internet or Bank’s other websites.
  • Use a strong password for your Payment Applications
  • Immediately intimate your base branch for Change in address / mobile number, Erroneous/ unauthorised transaction, Loss of Debit Card/Demand Draft etc.
  • Immediately report lost/ stolen Mobile / Debit Card to Service Provider / Police / Bank
Don’ts
  • Never share the Login details / PIN / OTP / Transaction IDs / Passcode / Confidential information to any one
  • Do not store any sensitive information such as Login ID, password, debit /credit card details, etc. in a folder on phone/computer or on paper etc
  • Never transfer funds without validation of recipient
  • Never forget to intimate us for change in address / mobile number to avoid miss-delivery of transaction communication
  • Never click on embedded links from unknown sources on social networking sites/emails
  • Employ caution on using Bluetooth in public places
Contact us- Bank of Baroda Mega c-Us/Nri

Our Offices

Head Office - Bank of Baroda

General Manager (Principal Nodal Officer)
Baroda Bhawan
7th floor, R.C. Dutt Road, Vadodara - 390007

Corporate Centre - Bank of Baroda

Baroda Corporate Centre
Plot No. C-26, Block G,
Bandra Kurla Complex
Bandra (East), Mumbai 400051

Branches
  • Branches
  • Subsidiaries
  • Joint Venture

Australia

Mr. Shitesh Kumar,
AGM, Chief Executive,


Sydney
Suite 701-702 Level 7 265, Castlereagh Street Sydney NSW 2000 Australia

Phone icon for contact information (0061) 290877400 Phone icon for contact information (0061) 290877405 Email icon for contact information ce.australia@bankofbaroda.com

Fiji Island Bank Of Baroda'S Overseas Offices

Mrs. Lekshmy Anand,
AGM, Chief Executive


TERRITORY OFFICE,
86/88 Marks street,GPO Box 57 Suva, Fiji Islands

Phone icon for contact information (00679) 3308030 Phone icon for contact information (00679) 3237500 Email icon for contact information ce.fiji@bankofbaroda.com

Suva,
86/88, MARKS ST, G.P.O Box 57 SUVA, Fiji Islands

Phone icon for contact information (00679) 3304723 Phone icon for contact information (00679) 3311400 Email icon for contact information suva@bankofbaroda.com

Lautoka,
Ground floor,"NAMOLI HOUSE" 5 Tukani Street P.O. Box 42 LAUTOKA

Phone icon for contact information (00679) 6661764 Phone icon for contact information (00679) 6660811 Email icon for contact information boblautoka@connect.com.fj

Ba,
King's Road, P.O.Box 254 BA Fiji Islands

Phone icon for contact information (00679) 6674138 Phone icon for contact information (00679) 6674555 Email icon for contact information bobba@connect.com.fj

Labasa,
Nasekula Road P.O. Box 190 Labasa' Fiji Islands

Phone icon for contact information (00679) 8811620 Phone icon for contact information (00679) 8811588 Email icon for contact information boblabasa@connect.com.fj

Nadi,
Queen's Road P.O. Box 22 Nadi Fiji Islands

Phone icon for contact information (00679) 6700963 Phone icon for contact information (00679) 6700333 Email icon for contact information bobnadi@connect.com.fj

Raki Raki,
P.O. Box 88 Vaileka Town Raki Raki, Fiji Islands

Phone icon for contact information (00679) 6694218 Phone icon for contact information (00679) 6694056 Email icon for contact information bobrakiraki@connect.com.fj

Sigatokai,
Queen's Road P.O.Box 3,Sigatoka, Fiji Islands

Phone icon for contact information (00679) 6500488 Phone icon for contact information (00679) 6500541 Email icon for contact information bobsigatoka@connect.com.fj

Nausori,
Main street Nausori Town Council Shopping Complex; P.O.Box 1475 Nausori, Fiji Islands

Phone icon for contact information (00679) 3478554 Phone icon for contact information (00679) 3478088 Email icon for contact information bobnausori@connect.com.fj

International Banking Unit(IBU) , India

Mr Satya Narayan Patra, DGM,
Head - IFSCBU, GIFT City, Gujarat, India


International Banking Unit (IBU)
Bank of Baroda, 10th floor, Brigade International Financial Center, Gift City SEZ, Gandhinagar, Gujarat, India - 382355.

Phone icon for contact information (+079) 22804600 Phone icon for contact information (+079) 22804610 Phone icon for contact information (+079) 22804616 Email icon for contact information ifscbu@bankofbaroda.co.in

Mauritius

Mr Sudheer Kumar ,
(AGM, Vice President)


TERRITORY OFFICE,
Bank of Baroda, PB No. 553, No 32, Sir William Newton Street Port Louis; Mauritius

Phone icon for contact information (00230) 2081504 Phone icon for contact information (00230) 2081505 Phone icon for contact information (00230) 2083891 Phone icon for contact information (00230) 2083893 vp.mauritius@bankofbaroda.com

Port Louis
PORT LOUIS Sir William Newton Street Port Louis, Mauritius

Phone icon for contact information (00230) 2083678 Phone icon for contact information (00230) 2081504 Phone icon for contact information (00230) 2081505 Phone icon for contact information (00230) 2083891 Phone icon for contact information (00230) 2083893 portlo@bankofbaroda.com

Curepipe
Royal Road Curepipe, Mauritius

Phone icon for contact information (00230) 6755120 Phone icon for contact information (00230) 6762058 curepi@bankofbaroda.com

Vacoas
Royal Road Vacoas, Mauritius

Phone icon for contact information (00230) 6966259 Phone icon for contact information (00230) 6964507 vacoas@bankofbaroda.com

Rose Hill
Royal Road Rose Hill; Mauritius

Phone icon for contact information (00230) 4646218 Phone icon for contact information (00230) 4544088 Phone icon for contact information (00230) 4545908 rosehi@bankofbaroda.com

Quatre Bornes
Route St.Jean Quatre Bornes; Mauritius

Phone icon for contact information (00230) 4546188 Phone icon for contact information (00230) 4657188 quatre@bankofbaroda.com

Centre de Flacq
Royal Road,Boulet Blanc Centre De Flacq, Mauritius

Phone icon for contact information (00230) 4130051 Phone icon for contact information (00230) 4130024 flacq@bankofbaroda.com

Rose Belle
Magasin Goppee Emporium Centre, Dispensary Road Rose Belle; Mauritius

Phone icon for contact information (00230) 6279276 rosebe@bankofbaroda.com

Global Business Branch
Bank of Baroda bldg. 4th floor; P.B. No.566 Sir William Newton Street Port Louis; Mauritius

Phone icon for contact information (00230) 2123900 Phone icon for contact information (00230) 2125082 maurit@bankofbaroda.com

Seychelles

Mr. Chakravarthi Mathi,
AGM, Chief Executive


Mahe
"Bank of Baroda P.O. Box 124 Victoria, Mahe Seychelles

Phone icon for contact information (00248) 4673900 Phone icon for contact information (00248) 4673901 Phone icon for contact information (00248) 4673915 Phone icon for contact information (00248) 4673909 Email icon for contact information ce.seychelles@bankofbaroda.com

Sultanate of Oman Oman Flag

Mr. Manish Prasad,
AGM, Chief Executive


Greater Muttrah,
MBD Area, P.O. Box 1610 Postal Code 112 Ruwi, Sultanate of Oman

(00968) 24820484 (00968) 24816368 ce.oman@bankofbaroda.com oman@bankofbaroda.com

United Kingdom

Mr. Madhur Kumar,
GM, Chief Executive,


London, UK.
Bank of Baroda, 1st Floor, 32, City Road London EC1Y 2BD United Kingdom

Phone icon for contact information (+44) 02074571531 Phone icon for contact information (+44) 02074571518 Email icon for contact information gsc.uk@bankofbaroda.com Email icon for contact information sma.uk@bankofbaroda.com

United Arab Emirates

Mr Jagdish Kumar Tungaria,
GM Chief Executive, GCC Operations


TERRITORY OFFICE,
PO Box 3162- Umm Hurair Building, Umm Hurair Road (Doha Street), Opposite Ansar Gallary, Dubai International Real Estate represented by ENGR, Essa Al Maidoor, Karama, Dubai

Phone icon for contact information (00971) 43538093 Phone icon for contact information (00971) 43136699 Email icon for contact information ce.gcc@bankofbaroda-uae.ae Email icon for contact information ce.uae@bankofbaroda.com

Dubai
PO Box 3162- Umm Hurair Building, Umm Hurair Road (Doha Street), Opposite Ansar Gallary, Dubai International Real Estate represented by ENGR, Essa Al Maidoor, Karama, Dubai

Phone icon for contact information (00971) 43136666 Phone icon for contact information (00971) 43136600 Phone icon for contact information (00971) 43136616 Email icon for contact information dubai@bankofbaroda-uae.ae Email icon for contact information opns.dubai@bankofbaroda-uae.ae

Abu Dhabi
PO Box 2303-Shop No. 5, 6 & 7, Al Jazeera Tower, SH Hamdan Street, Middle World Property Management & Genl Mainteance, Abu Dhabi

Phone icon for contact information (00971) 26330244 Phone icon for contact information (00971) 26344302 Phone icon for contact information (00971) 26282355 Email icon for contact information abudhabi@bankofbaroda-uae.ae

Deira
PO Box 5107, Shop 04 to 14, Al Kuwaiti Building, Ahmed Adnan Real Estate, Deira, Baniyas Road, Dubai

Phone icon for contact information (00971) 42286516 Phone icon for contact information (00971) 42600945 Phone icon for contact information (00971) 42600900 Email icon for contact information agm.deira@bankofbaroda-uae.ae Email icon for contact information deira@bankofbaroda-uae.ae

Sharjah
GF Office # 1+2+3, P O Box 1671, Buhairah Corniche, Crystal Plaza Building, Sharjah

Phone icon for contact information (00971) 65037900 Phone icon for contact information (00971) 65037918 Phone icon for contact information (00971) 65037939 Email icon for contact information sharjah@bankofbaroda-uae.ae

Ras-Al-Khaimah
PO Box 5294, Oman Street, Al Nakheel area, Khalifa Jasem Al Muzakki, Ras Al Khaimah

Phone icon for contact information (00971) 72269377 Phone icon for contact information (00971) 72269041 Email icon for contact information rasal@bankofbaroda-uae.ae

Musaffah (EBSU)
Shop No.9, Ahmed Mubarak Al Kindi Building, Plot No.3, M2, Mussafah, Abu Dhabi

Phone icon for contact information (00971) 25551843 Email icon for contact information ebsu.mussaffa@bankofbaroda-uae.ae

Al Reffa, Ras Al Khaimah (EBSU)
Shop # 3- Al Rafah, Al Jazeerah Commercial Area, Rashed Hamad Saif Bin Hamad Taryam Al Zaabi, Ras Al Khaimah

Phone icon for contact information (00971) 72434575 Email icon for contact information ebsu.rakia@bankofbaroda-uae.ae

Al Qusais, Dubai (EBSU)
Shop No.05, City Avenue Apartment Building, Al Qusais, Dubai

Phone icon for contact information (00971) 42576734 Email icon for contact information ebsu.alquasis@bankofbaroda-uae.ae

Sh. Zayed Road (EBSU)
Shop No.01 in Heirs of AL SH Dalmook Bin Juma AL Maktoum Building, Plot No.343-475, Sheikh Zayed Road, Dubai

Phone icon for contact information (00971) 43397414 Email icon for contact information ebsu.szroad@bankofbaroda-uae.ae

Bur Dubai EBSU
Ground Floor, Building No.R118, Al Souk Al Kabeer, Wasl Properties LLC, Bur Dubai, Dubai

Phone icon for contact information (00971) 3583756 Email icon for contact information ebsuburdubai.uae@bankofbaroda.co.in

National Paints(EBSU)
Shop No.6, Industrial Area No.17, National Paint, M/s.Thumam Investment LLC, Sharjah

Phone icon for contact information (00971) 65443244 Email icon for contact information ebsu.np@bankofbaroda-uae.ae

Hamriya Free Zone(EBSU)
PO box 51609- LOB: 1G – 13 & 14, Hamariyah Free Zone Authority, Govt. of Sharjah, Sharjah

Phone icon for contact information (00971) 65264924 Email icon for contact information ebsu.hfz@bankofbaroda-uae.ae

DMCC, Dubai (EBSU)
G 35, Almas Tower, JLT, SH. Zayed Road, Dubai, UAE

Phone icon for contact information (00971) 43958336 Email icon for contact information ebsu.dmcc@bankofbaroda-uae.ae

DIFC, Dubai
"403 West Wing, Gate Building,P. O. Box 506748, DIFC, Dubai, UAE

Phone icon for contact information (00971) 44041100 Phone icon for contact information (00971) 44041101 Phone icon for contact information (00971) 44041105 Email icon for contact information seo.difc@bankofbaroda.com

Shabiya (EBSU)
Ahmad Saeed Hamad Al Zaabi, Ground Floor, Building No. C135, 51st Street, Shabiya, Abu Dhabi

Phone icon for contact information (00971) 25558491 Email icon for contact information ebsu.shabiya@bankofbaroda-uae.ae

United States Of America

Mr. Raveesh Kumar,
DGM, Chief Executive,


New York
One Park Avenue New York, NY 10016 USA

Phone icon for contact information (001) 212-578-4550 Email icon for contact information newyor@bankofbaroda.com Email icon for contact information ce.usa@bankofbaroda.com

Wholesale Banking Unit Singapore

Mr. Amulya Kumar,
GM, Chief Executive


Wholesale Banking Unit
9,Raffles Place, #34-02 Republic Plaza, Singapore - 048619

Phone icon for contact information (0065) 65367749 Email icon for contact information ce.singapore@bankofbaroda.com

Botswana

Mr. Sanjay Joshi ,
Managing Director


Head Office
Plot No. 14456, Kamoshungo Road, Gaborone West Industrial,Near Nokia Circle P O Box 216 ADD Postnet Kgale view Gaborone, Botswana

Phone icon for contact information (+00267 ) 3992711 Fax icon for contact information (+00267 ) 399 27 20 Fax icon for contact information (+00267 ) 399 27 21 SWIFT-BIC Code : BARBBWGXXXX Email icon for contact information md.botswana@bankofbaroda.com Email icon for contact information ho.botswana@bankofbaroda.com

Gaborone branch
A K D House, Plot No. 1108, Queens Road, The Main Mall, PO Box 21559,Bontleng Gaborone , Botswana

Phone icon for contact information (+00267 ) 3933776 Phone icon for contact information (+00267 ) 3933773 Fax icon for contact information (+00267 ) 3188879 SWIFT-BIC Code : BARBBWGXXXX Email icon for contact information gaborone@bankofbaroda.com

Francistown
Plot 31966, Baines Avenue, New Haskins Building, Francistown, Botswana

Phone icon for contact information (+00267 ) 2413429 Phone icon for contact information (+00267 ) 2413440 Fax icon for contact information (00267)2413437 SWIFT-BIC Code : BARBBWGXXXX Email icon for contact information francistown@bankofbaroda.com

Gaborone West Branch
Plot no. 14456,Kamoshungo Road G- West Industrial, Near Nokia Circle P O Box 216 ADD Postnet Kagale view Gaborone, Botswana.

Phone icon for contact information (+00267 ) 3992705 Fax icon for contact information (+00267 ) 3992720 Fax icon for contact information (+00267 )3992721 SWIFT-BIC Code : BARBBWGXXXX Email icon for contact information gwesbo@bankofbaroda.com


Palapye Branch
Plot 18679 (23) Madiba Complex, Palapye, Botswana. Private Bag No : 11, Palapye Botswana

Phone icon for contact information (267 ) 4920033 Phone icon for contact information ( 267 ) 4920041 Fax icon for contact information (267 )4920037 SWIFT-BIC Code : BARBBWGXXXX Email icon for contact information Palapye@bankofbaroda.com

Guyana

Mr. Anand Kumar,
Chief Executive


Bank of Baroda (Guyana) Inc.
10, Avenue of the Republic & Regent Street, Georgetown, P.O. Box 10768, Guyana, South Americ

Phone icon for contact information (+592)2264005 Phone icon for contact information (+592) 2264006 Phone icon for contact information (+592) 2261220 Fax icon for contact information 2251691 Email icon for contact information bobinc@networksgy.com Email icon for contact information ce.guyana@bankofbaroda.com

Mon Repos
A K D House, Plot No. 1108, Queens Road, The Main Mall, PO Box 21559,Bontleng Gaborone , Botswana

Phone icon for contact information (+592)220-8593 Phone icon for contact information (+592) 220-8604 Phone icon for contact information (+592)220-8608 Fax icon for contact information 220-8593 Email icon for contact information monrepos@bankofbaroda.com

Georgetown
10, Avenue of the Republic & Regent Street, Georgetown, P.O. Box 10768, Guyana, South America.

Phone icon for contact information (+592)2264005 Phone icon for contact information (+592)2264006 Phone icon for contact information (+592)22726278 Fax icon for contact information 2251691 Email icon for contact information georgetown@bankofbaroda.com

Kenya

Mr. Vinaykumar Satyanarayan Rathi,
Managing Director


Head Office
Baroda House, 29, Koinange street, P.O.Box 30033-00100, Nairobi, Kenya

Phone icon for contact information (+00 254)2248402 Phone icon for contact information (+592)2249260 Fax icon for contact information 020-3316070 SWIFT-BIC Code : BARBKENAXXX Email icon for contact information ho.kenya@bankofbaroda.com Email icon for contact information kenya@bankofbaroda.com

Muthithi Road Branch
Baroda House, Head Office, 90 Muthithi road, P.O.Box 30033-00100 ,Nairobi, Kenya

Phone icon for contact information +254(20) 2248402 Fax icon for contact information +254(20) 2248412 Fax icon for contact information +254 783142277 Email icon for contact information muthithi@bankofbaroda.com

Digo Road Branch, Mombasa
Digo Road, P.O. Box 90260-80100, Mombasa, Kenya

Phone icon for contact information (+00 254)041 2224507 Phone icon for contact information (+00 254)2224508 Phone icon for contact information (+00 254)2226211 Fax icon for contact information 2228607 SWIFT-BIC Code : BARBKENAMOM Email icon for contact information digoro@bankofbaroda.com

Nairobi Main Office (Branch), Nairobi
Baroda House, 29, Koinange Street, P.O. Box 30033-00100, Nairobi, Kenya

Phone icon for contact information (+ 00 254)020 2248402 Phone icon for contact information (+ 00 254)2248412 Phone icon for contact information (+ 00 254)2226416 Phone icon for contact information (+ 00 254)2220575 Fax icon for contact information 310439 Email icon for contact information nairob@bankofbaroda.com

Sarit Centre Branch, Nairobi
Sarit Centre, Lower Ground Floor, Westlands, P.O. Box 886-00606, Nairobi, Kenya

Phone icon for contact information (+ 00 254) 020 3752590 Phone icon for contact information (+ 00 254)3752591 Fax icon for contact information (+ 00 254)3752592 SWIFT-BIC Code : BARBKENASAR Email icon for contact information sarit@bankofbaroda.com

Industrial Area Branch, Nairobi
Industrial Area, Enterprise Road, P.O. Box 18269-00500, Nairobi, Kenya

Phone icon for contact information (+ 00 254) 020 555971 Phone icon for contact information (+ 00 254)555972 Phone icon for contact information (+ 00 254)555973 Phone icon for contact information 555945 Fax icon for contact information 555943 SWIFT-BIC Code : BARBKENAIND Email icon for contact information indust.nairobi@bankofbaroda.c

Thika Branch, Thika
Kenyatta Avenue, P.O. Box 794-01000, Thika, Kenya

Phone icon for contact information (+00 254) 067 2222379 Phone icon for contact information (+00 254 )2230048 Phone icon for contact information (+00 254 )2222379 Phone icon for contact information 2230048 Fax icon for contact information 555943 SWIFT-BIC Code : BARBKENATHI Email icon for contact information thika@bankofbaroda.com

Kisumu Branch, Kisumu
Central Square, P.O. Box 996-40100, Kisumu, Kenya

Phone icon for contact information (+00 254) 057 2021774 Phone icon for contact information (+00 254)2021768 Phone icon for contact information (+00 254)2020303 Fax icon for contact information 2024375 SWIFT-BIC Code : BARBKENAKIS Email icon for contact information kisumu@bankofbaroda.com

Eldoret Branch, Eldoret
Chardor Patel Plaza, Moi Street, P O Box 1517-30100, Eldoret, Kenya

Phone icon for contact information (+00 254) 053 2063341 Fax icon for contact information 2033540 SWIFT-BIC Code : BARBKENAELD Email icon for contact information eldoret@bankofbaroda.com

Nakuru Branch, Nakuru
Vikers House, Kenyatta Avenue, P.O. Box 12408-20100, Nakuru, Kenya

Phone icon for contact information (+00 254) 051 2211718 Fax icon for contact information 2211719 SWIFT-BIC CODE : BARBKENANAK Email icon for contact information nakuru@bankofbaroda.com

Kakamega Branch, Kakmega
Kenyatta Avenue, P.O. Box 2873, Kakamega, Kenya

Phone icon for contact information (+ 00 254) 020 2111777 Fax icon for contact information 5631766 SWIFT-BIC Code : BARBKENAKAK Email icon for contact information kakamega@bankofbaroda.com

Nyali Branch, Mombasa
Ground Floor, Texas Tower, Nyali Road, Mombassa, Kenya

Phone icon for contact information (+ 00 254) 041 4471103 Fax icon for contact information 4471104 SWIFT-BIC Code : BARBKENANYA Email icon for contact information nyali@bankofbaroda.com

Meru Branch, Meru
Brown Rock Building, Njuri Ncheke Street, P.O. Box No. 2762-60200, Meru, Kenya

Phone icon for contact information (+ 00 254) 020 2341342 Fax icon for contact information 064 30623 SWIFT-BIC Code : BARBKENAMER Email icon for contact information meru@bankofbaroda.com

Diamond Plaza Branch, Nairobi
First Floor, Diamond Plaza, LR No. 209/3413, Masari Road, PO Box: 583-00606, Nairobi, Kenya

Phone icon for contact information (+00 254)020 3742263 Fax icon for contact information 020 3742257 SWIFT-BIC Code : BARBKENADIA Email icon for contact information dp.nairobi@bankofbaroda.com

Mombasa Road Branch, Nairobi
Somak House (Ground Floor), Near Airtel Bldg, Mombasa Road, P.O. Box No. 18948–00500, Nairobi, Kenya

Phone icon for contact information (+00 254)020 6829118 Fax icon for contact information 020 6829119 SWIFT-BIC Code : BARBKENAMRN Email icon for contact information mombasaroad@bankofbaroda.co.in

New Zealand

Mr Nitin Pandey,
Managing Director


Bank of Baroda (New Zealand) Ltd.
114, Dominion Road, Post Box No. 56580, Auckland, New Zealand-1446

Phone icon for contact information +64-9-6321020 Fax icon for contact information +64-9-6385082 Email icon for contact information md.nz@bankofbaroda.com

Wellington
55, Featherston Street,Post Box No. 5813,Wellington, New Zealand-6140

Phone icon for contact information +64-4-4710196 Phone icon for contact information +64-4-4710197 Fax icon for contact information +64-4-4994343 Email icon for contact information wellnz@bankofbaroda.com

Auckland
114, Dominion Road, Post Box No. 56580, Auckland, New Zealand-1446

Phone icon for contact information +64-9-6321020 Fax icon for contact information +64-9-6385082 Email icon for contact information aucknz@bankofbaroda.com

Tanzania

Mr. Aditya Narayan Singh,
Managing Director


Head office
Plot No.149/32 Ohio/Sokoine Drive, Dar-es-Salaam P.O.Box 5356, Tanzania, East Africa

Phone icon for contact information +255-22 2124456 Fax icon for contact information +255-22 2124457 Email icon for contact information md.tanzania@bankofbaroda.com

Dar-es-Salaam Branch
Plot No.149/32 Ohio/Sokoine Drive, Dar-es-Salaam P.O.Box 5356, Tanzania, East Africa

Phone icon for contact information +255-22 2124461 Phone icon for contact information +255-22 2124472 Phone icon for contact information +255-22 2124487 Fax icon for contact information +255-22 2124457 Email icon for contact information bobdar@bankofbaroda.com

Arusha
Plot No. 12, Block E, Goliondoi Road, P.O. Box 3152, Arusha, Tanzania, East Africa

Phone icon for contact information +255-27-2544986 Phone icon for contact information +255-27-2548306 Fax icon for contact information +255-27-2544955 Email icon for contact information bobaru@bankofbaroda.com

Kariakoo Branch
Plot No. 8, Block – 13, Mafia Street, P.O. Box 5610, Dar es Salaam, Tanzania, East Africa

Phone icon for contact information +255-22 2185721 Phone icon for contact information +255-22 2185390 Fax icon for contact information +255-22 2185403 Email icon for contact information bobkar@bankofbaroda.com

Mwanza Branch
Plot No.153, Block-T, Kenyatta Road, P.O.Box 1914 Mwanza, Tanzania, East Africa

Phone icon for contact information +255-28-2501421 Phone icon for contact information +255-28-2501420 Phone icon for contact information +255-28-2501423 Fax icon for contact information +255-28-2501422 Email icon for contact information bobmwa@bankofbaroda.com

Uganda

Mr. Shashi Jaikishore Dhar,
Managing Director


Head Office
P.O. Box 7197, 18, Kampala Road, Kampala Uganda

Phone icon for contact information +256 414 233680 Phone icon for contact information +256 414 345196 Fax icon for contact information +256 414 230781 Email icon for contact information md.uganda@bankofbaroda.com

Kampala Main Branch
P.O. Box 7197, 18,Kampala Road, Kampala Uganda

Phone icon for contact information +256 414 236192 Phone icon for contact information +256 414 346985 Fax icon for contact information +256 414 258263 Email icon for contact information kampal@bankofbaroda.com

Railway Station Branch, Kampala
Plot No. 6, Jinja Road Esso Corner, P.O. Box 7266 Kampala - Uganda

Phone icon for contact information +256 414 255247 Phone icon for contact information +256 414 255248 Fax icon for contact information +256 414 255247 Email icon for contact information railway.kampala@bankofbaroda.com

Industrial Area, Kampala
P.O. Box 73446, Plot 37,39,41,43 Kibira Road (Mulwana Road) Opp. Uganda Baati Ltd Industrial Area, Kampala

Phone icon for contact information +256 414 237545 Fax icon for contact information +256 414 237559 Email icon for contact information industrial.kampala@bankofbaroda.com

Kololo Branch
Plot No. 31, Kira Road Kampala-Uganda

Phone icon for contact information 0414 - 532227 Fax icon for contact information 0414 - 531970 Email icon for contact information kololo@bankofbaroda.com

Kansanga Branch
Plot No. 70 / 378 P.O. Box 7467, 3, KM Gaba Road, Near Kampala International University, Kansanga (Kampala)

Phone icon for contact information +256 414 269441 Fax icon for contact information +256 414 269638 Email icon for contact information kansanga@bankofbaroda.com

Ovino Market Branch, Kampala
Plot 24,26&28, Shikh Temple Rashid Khamis Road, Old Kampala Kampala - Uganda

Phone icon for contact information +256 414 256183 Fax icon for contact information +256 414 256188 Email icon for contact information ovino@bankofbaroda.com

Kawempe Branch
P.O. Box 7820 Shree Hari Complex, Plot No. 35/36 Bombo Road, Kawempe - Uganda

Phone icon for contact information + 256 414 568744 Fax icon for contact information +256 414 568740 Email icon for contact information kawempe@bankofbaroda.com

Entebbe Branch
Plot No. 24, Building of M/s Victoria Medical Services, Gower's Road, Opp. Entebbe Junior School Entebbe

Phone icon for contact information + 256 414 323155 Fax icon for contact information +256 414 323156 Email icon for contact information entebbe@bankofbaroda.com

Mukono Branch
P.O. Box 122, Plot No. 111, Block no. 530, Mukono, Uganda.

Phone icon for contact information +256 414 291990 Fax icon for contact information +256 414 291991 Email icon for contact information mukono@bankofbaroda.com

Jinja Branch
P.O. Box 1102 16 a & b Iganga Road, Jinja - Uganda

Phone icon for contact information +256 434 123162 Phone icon for contact information +256 434 120478 Fax icon for contact information +256 434 122777 Email icon for contact information jinja@bankofbaroda.com

Lugazi Branch
SCOUL Sec Sch. Premises Jinja Road, Lugazi Circle

Phone icon for contact information +256 414 448005 Email icon for contact information lugazi@bankofbaroda.com

Iganga Branch
P.O. Box 61 84A & 84B Main Street Iganga - Uganda

Phone icon for contact information +256 434 242400 Fax icon for contact information 256 43 242400 Phone icon for contact information +255-27-2544955 Email icon for contact information iganga@bankofbaroda.com

Mbale Branch
Baroda House P.O. Box 971 3, Pallisa Road Mbale - Uganda

Phone icon for contact information +256 454 433583 Fax icon for contact information +256 454 432817 Phone icon for contact information +256 454 432817 Email icon for contact information mbale@bankofbaroda.com

Mbarara Branch
P.O. Box 1517 11 Masaka Road Mbarara - Uganda

Phone icon for contact information +256 485 421330 Fax icon for contact information +256 485 421330 Email icon for contact information mbarara@bankofbaroda.com

Kabale Branch
Plot 94 Kabale Road Kabale - Uganda

Phone icon for contact information +256 486 422087 Fax icon for contact information +256 486 422158 Email icon for contact information kabale@bankofbaroda.com

Lira Branch
P O Box 266 Plot No 2, Aputi Road Lira – Uganda

Phone icon for contact information +256 473 420030 Fax icon for contact information +256 473 420033 Email icon for contact information lira@bankofbaroda.com

Arua Branch
P. O. Box 1539, Plot No. 16-22, Duka Road Block A, Arua, Uganda.

Phone icon for contact information +256-414673734 Email icon for contact information arua@bankofbaroda.com

Bank of Baroda (UK) Limited

Mr. Madhur Kumar,
Managing Director


Head Office
Bank of Baroda 32 City Road London EC1Y 2BD

Phone icon for contact information (+44) 02074571521 Phone icon for contact information (+44) 02074571573 Email icon for contact information ce.uk@bankofbaroda.com

London, UK
Bank of Baroda 32 City Road London EC1Y 2BD, United Kingdom.

Phone icon for contact information (+44) 02074571521 Phone icon for contact information (+44) 02074571573 Email icon for contact information ce.uk@bankofbaroda.com

Southall
"86, The Broadway Southall, Middlesex UB1 1QD

Phone icon for contact information (44) 20 8574 1324 Email icon for contact information southa@bankofbaroda.com

Birmingham
"173/175, Soho Road, Handsworth, Birmingham B21 9SU

Phone icon for contact information (44) 121 523 5973 Email icon for contact information handsw@bankofbaroda.com

Tooting
"39, Upper Tooting Road,London SW 17 7TR

Phone icon for contact information (44) 20 8767 6469 Email icon for contact information streat@bankofbaroda.com

Wembley
"2 Ealing Road Wembley, Middlesex HA0 4TL

Phone icon for contact information (44) 20 8902 7407 Email icon for contact information brent@bankofbaroda.com

Manchester
"50, Swan Street,Manchester M4 5JU"

Phone icon for contact information (44) 161 832 5588 Email icon for contact information manche@bankofbaroda.com

Aldgate
"128, Commercial Road, Aldgate East, London E1 1NL

Phone icon for contact information (44) 20 7480 0000 Email icon for contact information kilbur@bankofbaroda.com

Leicester
"59A Belgrave Road Leicester LE4 6AS

Phone icon for contact information 1162 663970 Email icon for contact information leices@bankofbaroda.com

Kenton Road
HARROW 213, Kenton Road, Harrow, Middlesex HA3 0HD U. K.

Phone icon for contact information 20 8909 1739 Email icon for contact information kenton@bankofbaroda.com

Ilford
"171, IIford Lane IIford Essex IG1 2RT U.K.

Phone icon for contact information 20 8514 8609 Email icon for contact information ilfoln@bankofbaroda.com

Malaysia

Mr. Anand Kumar,
Chief Executive Officer


India International Bank (Malaysia) Bhd.
Ground Floor, Bangunan Yee Seng, 15, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia

Phone icon for contact information (00852) 3 20261767 Phone icon for contact information (00852)3 20261761 Fax icon for contact information (00852) 3 20261766 Email icon for contact information ceo@iibm.com.my Email icon for contact information cfo@iibm.com.my Email icon for contact information cs@iibm.com.my

Zambia (Associate)

Mr. Kowdichar Shashidhar,
Managing Director


Indo Zambia Bank Ltd.
Head Office Plot NO. 6907, Cairo Road, P.O. Box No. 35411, Lusaka, Zambia

Phone icon for contact information (+260-211) 225080 Phone icon for contact information (+260-211) 224653 Phone icon for contact information (+260-211) 223717 Phone icon for contact information (+260-211) 223743 Fax icon for contact information (+260-211) 225090 Fax icon for contact information (+260-211)229151 Phone icon for contact information (+260-211) 225080 Email icon for contact information cmfinance@izb.co.zm Email icon for contact information gm@izb.co.zm Email icon for contact information md@izb.co.zm

Lusaka Main Branch
Plot No. 6907, Cairo Road, P.O. Box No. 35411, Lusaka, Zambia

Phone icon for contact information (+260-211) 222622 Phone icon for contact information (+260-211)222614 Fax icon for contact information (+260-211) 225039 Phone icon for contact information (+260-211) 226419 Fax icon for contact information (+260-211) 228924 Phone icon for contact information (+260-211) 222618 Fax icon for contact information (+260-211) 222613 Email icon for contact information cmlusm@izb.co.zm Email icon for contact information cmfgn@izb.co.zm

Northend
Plot No. 830, Cairo Road, Malasha Junction, P.O. Box No. 35411, Lusaka, Zambia

Phone icon for contact information (+260-211) 232219 Phone icon for contact information (+260-211) 222616 Fax icon for contact information (+260-211) 223972 Email icon for contact information bmnorthend@izb.co.zm

Kamwala
Plot N0.228(A),Chilumbulu Road, P.O. Box No. 35411, Lusaka, Zambia

Phone icon for contact information (+260-211) 238863 Phone icon for contact information (+260-211) 234058 Fax icon for contact information (+260-211) 238571 Email icon for contact information bmkamwala@izb.co.zm

Chilanga
S/D 1880, Kafue Road, P.O. Box No. 35115, Chilanga, Zambia

Phone icon for contact information (+260-211) 278448 Phone icon for contact information (+260-211) 278464 Fax icon for contact information (+260-211) 278443 Email icon for contact information bmchilanga@izb.co.zm

Kabwe
Great North Road, P.O. Box No.80245, Kabwe, Zambia

Phone icon for contact information (+260-211) 222104 Phone icon for contact information (+260-211) 221133 Fax icon for contact information (+260-211) 224823 Email icon for contact information bmkabwe@izb.co.zm

Ndola
President Ave, Plot No.30, P.O. Box No.73283, Ndola, Zambia

Phone icon for contact information (+260-212) 621347 Phone icon for contact information (+260-212) 615432 Fax icon for contact information (+260-212) 6154323 Email icon for contact information cmndola@izb.co.zm

Kitwe


Kaunda Square, P.O. Box No. 20500, Kitwe, Zambiav Phone icon for contact information (+260-212) 226624 Phone icon for contact information (+260-212) 230904 Fax icon for contact information (+260-212) 226369 Email icon for contact information cmkitwe@izb.co.zm

Chingola
Plot NO. 1860 B, Kwacha Street, P.O. Box 11225, Chingola, Zambia

Phone icon for contact information (+260-212) 314410 Phone icon for contact information (+260-212) 314411 Fax icon for contact information (+260-212) 314411 Email icon for contact information cmchingola@izb.co.zm

Livingstone
Plot NO.122/A., Mosi-O-Tunya Road, P.O.Box. 60399, Livingstone, Zambia

Phone icon for contact information (+260-213) 322625 Fax icon for contact information (+260-213) 322627 Email icon for contact information bmlstone@izb.co.zm

Industrial Branch
Plot NO. 284, Mumbwa Road, P O Box 35411, Lusaka, Zambia

Phone icon for contact information (+260-211) 286218 Phone icon for contact information (+260-211) 846070 Fax icon for contact information (+260-211) 286219 Email icon for contact information bmindl@izb.co.zm

Chilenje
Plot No 22/25 P.O. Box No. 35411 New Chilenje ,Lusaka, Zambia

Phone icon for contact information (+260-211)267667 Fax icon for contact information (+260-211)267668 Email icon for contact information bmchilenje@izb.co.zm

Zimba
Stand no 03 Plot 26 Lusaka Road Zimba Zambia

Phone icon for contact information (+260-213)344430 Fax icon for contact information (+260-213)344429 Email icon for contact information bmzimba@izb.co.zm

Chawama
Plot NO. 27/100, Spar Chawama Shopping Mall, Lusaka, Zambia

Phone icon for contact information (+260-211)840537 Phone icon for contact information (+260-211)840539 Fax icon for contact information (+260-211)840541 Email icon for contact information bmchawama@izb.co.zm

Manda Hill
Plot No. 1860B, Manda Hill Shopping Mall, P O Box 35411, Lusaka, Zambia

Phone icon for contact information (+260-211)250882 Fax icon for contact information (+260-211)250869 Phone icon for contact information (+260-211)250867 Email icon for contact information bmmandahill@izb.co.zm

Nyimba
Plot NO. NYI 1700, PO Box 570034, Nyimba, Zambia

Phone icon for contact information (+260-216) 374022 Phone icon for contact information (+260-216) 374023 Fax icon for contact information (+260-216) 374025 Email icon for contact information bmnyimba@izb.co.zm

Chandwe Musonda Road Branch
Prinx Park, Chandwe Musonda Road, P.O. Box 35411, Lusaka, Zambia

Phone icon for contact information (+260-211)223553 Phone icon for contact information (+260-211)223552 Fax icon for contact information (+260-211)221589 Email icon for contact information bmchandwe@izb.co.zm

Chililabombwe
Border Post Branch, Plot No 2100 Miway Avenue, Chililambombwe, Zambia

Phone icon for contact information (+260-212)380045 Phone icon for contact information (+260-212)380044 Fax icon for contact information (+260-212)643006 Email icon for contact information bmchililabombwe@izb.co.zm

Choma
Stand No.79A, Livingstone Road, P O Box 630577, Choma, Zambia

Phone icon for contact information (+260-213)220114 Phone icon for contact information (+260-213)220115 Fax icon for contact information (+260-213)220116 Email icon for contact information bmchoma@izb.co.zm

Solwezi Branch
Plot No.408-409, Town Centre, Solwezi, Zambia

Phone icon for contact information +260-218-821757 Fax icon for contact information +260-218-821834 Email icon for contact information bmsolwezi@izb.co.zm

Kasama Branch
Stand No.9, Independence Road, Box 410217, Kasama, Zambia

Phone icon for contact information +260-214-221105 Fax icon for contact information +260-214-221108 Email icon for contact information bmkasama@izb.co.zm

Chinsali Branch
Stand No.2008, Victor Ngandu Road, Box 480273, Chinsali, Zambia

Phone icon for contact information (+260-214) 565054 Phone icon for contact information (+260-214) 565010 Fax icon for contact information +260-214-565057 Email icon for contact information bmchinsali@izb.co.zm

Jacaranda Mall, Ndola – Agency Branch
Plot no.3539, Industrial Area, Kabwe Road, PO box 73283, Ndola, Zambia

Phone icon for contact information (+260-212)650712 Phone icon for contact information (+260-212)650711 Fax icon for contact information (+260-212)650713 Email icon for contact information bmjacaranda@izb.co.zm

Cross Roads Mall
Stand No. 22845, Shp No. 2, Cross Roas shopping Mall, P.O Box 35411, Lusaka, Zambia

Phone icon for contact information (+260-212) 268490 Phone icon for contact information (+260-212) 268490 Fax icon for contact information +260-211-268491 Email icon for contact information bmcrossroad@izb.co.zm

Mansa
Stand No. 170, Corner, Mulenshi / Chembe Roads, Mansa, Zambia

Phone icon for contact information (+260-212)821524 Phone icon for contact information (+260-212)821525 Fax icon for contact information (+260-212)821510 Email icon for contact information bmmansa@izb.co.zm

Mongu
Independence Avenue,Plot 3255 Mongu, Zambia

Phone icon for contact information (+260-212)221409 Phone icon for contact information (+260-212)221422 Fax icon for contact information (+260-212)221434 Email icon for contact information bmmongu@izb.co.zm

Mungwi
Plot 1031 Mungwi, Zambia

Phone icon for contact information (+260-212)821524 Phone icon for contact information (+260-212)821525 Fax icon for contact information (+260-212)821510 Email icon for contact information bmmansa@izb.co.zm

Serenje
Stand 19, Convent Road Serenje, Zambia

Phone icon for contact information (+260-212) 382036 Fax icon for contact information (+260-212) 382035 Email icon for contact information bmserenje@izb.co.zm

Longacres Branch
Longacres Mall, Stand number 27395, Alick Nkhata Road, mass media, Lusaka

Phone icon for contact information +260 211220068 Email icon for contact information bmlongacres@izb.co.zm

Premier Branch
Indo house corporate head office, Plot 1213/1214, Conner of great east/Addis Ababa drive, Lusaka P O BOX 35411

Phone icon for contact information +260 211220052 Email icon for contact information Bmpremier@izb.co.zm
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Contact Information

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Redressal Of Complaints View Details

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First Appellate Authorities View Details

Nodal Officer of our Bank for RBI’s Integrated Ombudsman Scheme 2021 View Details

Frequently Asked Questions (FAQs)

  • How can I submit an online complaint to Bank of Baroda?

    To register a complaint with the Bank of Baroda, access our official website: www.bankofbaroda.in, and follow these steps-

    • Navigate to the homepage.
    • Find the "Customer Support" section.
    • Click on "Submit Complaint."
    • Fill in the required details and describe the issue.
    • Submit the complaint to initiate the resolution process.
  • What is the Bank of Baroda complaint portal?

    The Bank of Baroda's complaint portal is facilitated through the Siebel CRM portal . This platform serves as a dedicated channel for customers to submit their concerns, enabling efficient tracking and resolution of various banking-related issues and queries.

  • What is the toll-free complaint helpline number for Bank of Baroda?

    The Bank of Baroda’s toll-free complaint number is 1800 5700 (for domestic customers) or +91 79-49044100 (for NRIs). These dedicated numbers can be used to register complaints, inquire about banking services, and seek assistance related to Bank of Baroda's products and services.

  • Can I file a complaint against Bank of Baroda's services or staff at their head office? If yes, what is the complaint number for the head office?

    You can file a complaint against Bank of Baroda's services or staff directly at their head office by following these steps:

    • Through post:

    Draft a letter, address it to the Principal Nodal Officer, and send it to the following address:

    Principal Nodal Officer, Head Office, Bank of Baroda, Baroda Bhavan, R. C. Dutt Road, Vadodara, Gujarat - 390007.

    • Through mail:

    Send your complaint via email to cs.ho@bankofbaroda.com.

  • What kind of issues can I report using the Customer Complaint Number?

    The Bank of Baroda customer complaint number allows you to report various issues including the shortcomings in the bank's products and services, inadequate service quality, discrepancies in offerings, or other deficiencies.

  • How long does it take for Bank of Baroda to respond to a complaint?

    Bank of Baroda aims to address complaints promptly, adhering to specific Turn Around Time (TAT) as per different complaint categories. The response time varies based on the nature of the complaint, ensuring that customers' concerns are handled effectively and efficiently within the designated timeframe.

  • Is there a specific time to call on BOB Customer Complaint Number?

    You can contact Bank of Baroda's customer complaint number at any time, as our toll-free line operates 24/7. We provide you with the convenience of around-the-clock availability to address your complaints instantly.

  • How can I contact BOB on WhatsApp?

    To get in touch with Bank of Baroda via WhatsApp, simply add our contact number: 8433888777, to your WhatsApp contacts. This allows you to initiate conversations, seek assistance, and address queries with the bank seamlessly through the popular messaging platform.

  • What information should I provide when registering a complaint?

    When registering a Bank of Baroda complaint on the Siebel CRM portal , provide comprehensive details of the issue, accompanied by any relevant supporting documents. Furnishing clear and accurate information allows the bank to understand the concerns thoroughly and facilitate a more effective and efficient resolution process.

  • Can I file a complaint regarding a Bank of Baroda ATM-related issue? If yes, what is the dedicated complaint number for ATM issues?

    Yes. You can lodge your Bank of Baroda complaints conveniently via the Siebel CRM portal , the dedicated toll-free number 1800 5700, or by reaching out to a branch near you . This ensures that any concerns regarding ATM services are promptly addressed.

  • What should I do if my complaint to the Bank of Baroda is not resolved satisfactorily?

    If your complaint with the Bank of Baroda doesn't yield a satisfactory resolution, reopen the complaint on the Siebel CRM portal or email cs.ho@bankofbaroda.com. Alternatively, you can escalate the matter to the Banking Ombudsman for your satisfaction.

     

  • Can I track the status of my complaint online after registering?

    You can easily monitor the status of your registered complaint online by visiting the link- https://bobcrm.bankofbaroda.co.in/onlinecomplaint/frmTrack.aspx?source=WEBSITE&sid=&id=. The link will help you track the progress of the Bank of Baroda complaint and keep you informed about the resolution process.

  • Are there any alternative ways to reach Bank of Baroda's customer complaint department if I am unable to contact them through the helpline number?

    If you’re unable to reach the Bank of Baroda's customer complaint department via the helpline number, send an email to cs.ho@bankofbaroda.com or contact them at 0265-2316377 during banking hours for assistance.

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